If you’re having trouble signing in to the Dovly app using Sign in with Apple, the steps below can help you resolve the issue and regain access to your account.
What’s Happening
Some users may experience login issues when signing in with Apple ID. This can happen due to Apple ID permission settings, iCloud session issues, or changes to how your Apple account shares information with apps.
Common Signs of This Issue
You may be experiencing this issue if:
The app returns you to the login screen after selecting Sign in with Apple
You receive an authentication or authorization error
The app appears to load but never completes sign-in
You previously used Hide My Email and can’t access your account
Quick Troubleshooting Steps
Try the steps below in order:
Update the Dovly app
Make sure you’re using the latest version from the App Store.Check your internet connection
Use a stable Wi-Fi or cellular connection.Restart the app
Fully close the Dovly app and reopen it.Confirm you’re using the same Apple ID
You must sign in with the same Apple ID originally used to create your Dovly account.-
Check Apple ID permissions
Go to Settings → Apple ID → Sign in with Apple
Select Dovly
Make sure access is enabled and not restricted
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If you used “Hide My Email”
Your Dovly account is tied to the private relay email Apple created
You must continue signing in with Apple using the same Apple ID
Do not attempt to log in using a personal email instead
-
Sign out of Apple ID and sign back in
Go to Settings → Apple ID
Sign out, restart your device, then sign back in
Reopen the Dovly app and try again
Reinstall the app
Uninstall and reinstall the Dovly app to clear any corrupted session data.
If the Issue Continues
If you’re still unable to log in after completing the steps above, contact our support team and include:
Your device model and iOS version (example: iPhone 14, iOS 17)
Confirmation that you’re using Sign in with Apple
Whether Hide My Email was enabled
A screenshot of any error message shown during login
This helps us identify and resolve the issue more quickly.
Need more help?
If you have any further questions, please don't hesitate to reach out to our support team. You can email us directly at support@dovly.com or submit a request here!