Completing identity verification is required to finish setting up your Dovly account and access all features. This article explains how to submit your documents, what each status means, and when support may be needed.
Identity Verification Review Timeline
Identity verification typically takes 24–48 business hours to complete.
If your screen shows “We’re reviewing your information”, no action is needed. Please allow the full review window.
If your screen shows an error message, missing code, or indicates verification cannot continue, support may need to assist you.
Submitting multiple documents or requests during the review period may delay processing.
How to Complete Identity Verification
Log in to your Dovly account at https://www.dovly.com/
Navigate to My Account → Documents
Upload the required verification documents as prompted
Submit your documents and wait for review
For security reasons, documents cannot be accepted via email.
Accepted Documents for Identity Verification
You may be asked to provide one or more of the following:
Social Security card
Selfie holding a government-issued ID
Utility bill (recent)
Pay stub (recent)
Bank or credit statement (recent)
Medicare or Medicaid card showing your address
Most recent tax document showing your full Social Security number
Only upload documents requested in your account.
What Your Verification Status Means
Reviewing – Your documents were received and are being reviewed. Please allow up to 48 business hours.
Approved – Your identity has been verified and you can continue account setup.
Error or Missing Information – There was an issue with your submission and support may need to assist.
When to Contact Support
Please contact support only if:
You see an error or missing information message, or
The 48-business-hour review window has passed with no update
This helps us resolve issues faster and avoids unnecessary delays.
If You Have Multiple Accounts or Can’t Access Your Email
If you previously enrolled with a different email address, try logging in using that email or resetting the password before creating a new account.
If you no longer have access to the email associated with your Dovly account, please contact support so we can securely assist you with account access.
Need more help?
If you have any further questions, please don't hesitate to reach out to our support team. You can email us directly at support@dovly.com or submit a request here!